Worrisome Warranties: Who’s to Blame When a Floor Fails?

By Fred Thomas | March 13, 2014

By D. Jeffrey Craven Originally published in the February/March 2014 edition of Hardwood Floors Magazine. In a recent Hardwood Floors Troubleshooting column about failed engineered flooring, there was an ongoing debate in the online comments about who is responsible for a failed installation. Inspectors blamed installers for product choice and failing to give care instructions,…

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Understanding Manufacturer & Contractor Warranties

By Fred Thomas | March 13, 2014

By D. Jeffrey Craven Originally published in the December 2011/January 2012 edition of Hardwood Floors Magazine. Warranties can be a tricky thing for contractors. If you are installing a product, ordinarily the product manufacturer warrants the product as being free from defects. As the installer of that product, you are typically only responsible for your…

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